WHMCS includes all of the built-in tools and features that you need to create a knowledgebase of your company’s most important information. In your knowledgebase, each article is an individual page of information that your customers can view.

Add a Knowledgebase Article #

To add a new article to your knowledgebase:

1. Go to the Add Article tab. #

Go to Support > Knowledgebase and choose the Add Article tab.

2. Enter an article name. #

Enter an article name. This is the name that will appear for both customers and admins.

3. Click Add Article. #

Click Add Article. The article editor will appear.

4. Select the article’s category. #

Select the article’s category or categories.

5. Manually set the article’s views or votes. #

Optionally, to manually set the views or votes for the article, enter the desired numbers in Views, Votes For, or Total.

6. Manually set the article’s display order. #

Optionally, to override the default alphanumeric display order, enter the desired number or letter in Display Order.

For example, entering 0 will cause the article to display at the top of the category.

7. Set the article’s privacy. #

Check Private to only allow logged-in users to view the article.

8. Set the article’s tags. #

Enter each desired tag and press Enter or Space.

• As you type, matching existing tags will display. Press Enter to add a displayed tag.
• Tags cannot contain spaces.

9. Enter the article’s contents. #

Enter the article content and apply your desired formatting.

You can add and edit article contents as HTML or in a rich text editor. To toggle between these views, click Enable/Disable Rich Text Editor.

10. Save the article. #

Click Save Changes.

Last modified: December 19, 2024