Knowledgebase Tutorials

How-to guides for creating knowledgebase categories and articles and enabling article suggestions.


Support Tutorials

How-to guides for adding support departments, setting up email importing and piping for ticket replies, and more.



Predefined Replies

Predefined replies let your staff give quick answers to common questions in support tickets and provide information more consistently.

Spam Control

Spam control filters in WHMCS reduce the amount of spam that you receive in your ticket system by blocking emails, keywords, and phrases.

Knowledgebase

WHMCS includes all of the tools you need to create a custom knowledgebase for your company. Customers can view this in the Client Area.

Downloads

Downloads can include product user manuals or relevant software utilities. They can be products you sell, like custom themes for websites, or materials related to support or customer service needs.