Add a Predefined Reply

Set up predefined replies in your ticket system. Predefined replies help your staff members quickly answer questions about common issues.

Add a Support Department

Add support departments to your WHMCS installation. The first step when customers submit a support ticket is selecting a department.


Prune Ticket Attachments

Prune ticket attachments to automatically delete and purge ticket attachments from closed tickets after a set period of inactivity.

Remove Quoted Email Replies

Customize the text strings that email piping and importing use to detect quoted email replies, preventing cluttered support tickets.

Schedule a Ticket Action

You can schedule automated actions for an individual support ticket. This allows you to provide enhanced customer service by adding replies, sending admin notifications, and performing other actions on a scheduled date or after a set amount of time.

Set Up Email Importing

Set up email importing using POP3 or IMAP. WHMCS will import the email replies from this account into the correct support tickets.

Set Up Email Importing - Google

Set up email importing with OAuth2 using Google®. Email importing with Google using this method includes additional security benefits with OAuth2 authentication.

Set Up Email Importing - Microsoft

Set up email importing using OAuth2 and Microsoft Entra® ID (formerly Azure Active Directory). Email importing with Microsoft includes additional security benefits with OAuth2 authentication.

Set Up Email Piping - cPanel

Set up email piping using a cPanel email forwarder to pipe email replies into a file. WHMCS retrieves email replies from this file.

Use a Predefined Reply

Use a predefined reply to quickly respond to a support ticket. Predefined replies save you time and ensure consistent service for customers.

View and Import Blocked Replies

WHMCS may block email replies from senders who are unregistered, are not CC recipients, or are not associated with the ticket's associated client account. You can review and import these replies into WHMCS manually.