Customize the text strings that email piping and importing use to detect quoted email replies, preventing cluttered support tickets on self-hosted WHMCS installations.
You can schedule automated actions for an individual support ticket. This allows you to provide enhanced customer service by adding replies, sending admin notifications, and performing other actions on a scheduled date or after a set amount of time.
Set up email importing with OAuth2 using Google®. Email importing with Google using this method includes additional security benefits with OAuth2 authentication.
Set up email importing using OAuth2 and Microsoft Entra® ID (formerly Azure Active Directory). Email importing with Microsoft includes additional security benefits with OAuth2 authentication.
Set up email piping for self-hosted WHMCS installations using a cPanel email forwarder to pipe email replies into a file. WHMCS retrieves email replies from this file.
WHMCS may block email replies from senders who are unregistered, are not CC recipients, or are not associated with the ticket's associated client account. You can review and import these replies into WHMCS manually.