Add a Predefined Reply

Set up predefined replies in your ticket system. Predefined replies help your staff members quickly answer questions about common issues.

Add a Support Department

Add support departments to your WHMCS installation. The first step when customers submit a support ticket is selecting a department.


Prune Ticket Attachments

Prune ticket attachments to automatically delete and purge ticket attachments from closed tickets after a set period of inactivity.

Remove Quoted Email Replies

Customize the text strings that email piping and importing use to detect quoted email replies, preventing cluttered support tickets.

Schedule a Ticket Action

You can schedule automated actions for an individual support ticket. This allows you to provide enhanced customer service by adding replies, sending admin notifications, and performing other actions on a scheduled date or after a set amount of time.

Set Up Email Importing

Set up email importing using POP3 or IMAP with a Google® email account. WHMCS will import the email replies from this account into the correct support tickets.