Set up predefined replies in your ticket system. Predefined replies help your staff members quickly answer questions about common issues.
Add support departments to your WHMCS installation. The first step when customers submit a support ticket is selecting a department.
Prune ticket attachments to automatically delete and purge ticket attachments from closed tickets after a set period of inactivity.
Customize the text strings that email piping and importing use to detect quoted email replies, preventing cluttered support tickets.
Set up email importing using Google®. Email importing with Google includes additional security benefits with OAuth2 authentication.
Set up email importing using Microsoft®. Email importing with Microsoft includes additional security benefits with OAuth2 authentication.
Set up email piping using a cPanel email forwarder to pipe email replies into a file. WHMCS imports the email replies from this file.