Use a Predefined Reply

Predefined replies let your staff quickly answer tickets about common issues. This can save time and money and ensure that you give consistent service to all of your customers.

For more information, see Predefined Replies.

Use a Predefined Reply

Before you can add a predefined reply to a support ticket, you must create it at Support > Predefined Replies.

To use a predefined reply:

  1. Click Insert Predefined Reply under Add Reply in the desired support ticket.
  2. In the list of categories, click the desired category.
  3. Click the name of the predefined reply. The text will appear in the Add Reply text box.
    Selecting a reply
  4. Make any edits to the predefined reply text or add more information.
  5. Click Reply.
predefined-replies support-tickets

Last modified: June 14, 2024