Enable 2FA for Clients

Two-Factor Authentication (2FA) enhances security by adding a second step to the login process. It combines something that you know (for example, your password) with a second factor, typically from something that you have (for example, your phone). Requiring both to log in decreases the threat of a leaked password.

Enable 2FA for a User

To configure use of Time-Based Tokens for 2FA as a user in the Client Area:

  1. Go to Hello, Name! > Security Settings.
    Security Settings in the Client Area
  2. Click Click here to Enable.
  3. Select Time Based Tokens.
    Enabling 2FA in the Client Area
  4. Click Get Started.
  5. Scan the QR code with an authenticator app like Google® Authenticator or Duo® Mobile.
  6. Enter the 6-digit code that the authenticator app generates.
  7. Click Submit.
  8. Record the displayed Backup Code value in a safe place.
  9. Click Close.

Enable 2FA for Users in the Admin Area

Admins can disable (but not enable) Two-Factor Authentication for individual users at Clients > Manage Users.

Last modified: June 24, 2024