Customize Email Templates

You can customize any of the emails that your WHMCS installation sends to your customers. WHMCS sends email whenever specific actions occur, and each action has an associated email template that you can customize from within the Admin Area.

For more information, see Email Templates.

Customize an Email Template

To do this:

  1. Go to Configuration () > System Settings > Email Templates.
  2. Click on the name of the email template that you want to edit. The email template will open in an editor window.
  3. Make the desired changes. In addition to changing the text in the message body, you can also add CC and BCC addresses to receive copies of the email, add attachments, and configure several other settings:
    Editing an email template in the Admin Area.
    The system sends the displayed email contents to your customers using your default language.
    You can’t modify the sender and subject of the email support ticket email templates. They must use a specific format for the email piping feature to import email replies into the ticket system.
  4. Click Save Changes.

Last modified: June 5, 2024