Disable Analytics Tracking

WHMCS’s analytics tracking system collects data about how admins use WHMCS and how businesses configure their WHMCS servers and installations. We use this information to improve user experience and to select the features that we add in future releases.

User activity tracking includes information about how admins navigate the WHMCS Admin Area and use its features. WHMCS’s analytics tracking system only collects this type of data after an admin explicitly consents to tracking.

  • In WHMCS 8.12 only, any admin can consent to or withdraw consent for user activity tracking for the entire WHMCS installation.
  • In WHMCS 8.13 and later, individual admins can consent to or withdraw consent for user activity tracking for their specific admin account only.

If you have previously consented to user activity tracking, you can disable the associated settings to revoke consent. When you do this, WHMCS will immediately stop user activity data collection.

  • WebPros International, LLC always collects data on your WHMCS installation’s configuration and the configuration of the server that hosts WHMCS.
  • For more information, see Analytics Tracking and our Privacy Policy.

Disable in the Getting Started Wizard

To disable user activity tracking using the Getting Started Wizard (or, in WHMCS 8.12 and earlier, Setup Wizard):

1. Go to the Setup Wizard.

Go to Configuration () > Getting Started Wizard (or, in WHMCS 8.12 and earlier, Configuration () > Setup Wizard).

2. Disable tracking.

On the first step, uncheck the analytics tracking checkbox.

The first step of the Setup Wizard

If the checkbox is already unchecked, WHMCS is not collecting user activity data.

3. Proceed through the remaining steps.

To complete the Setup Wizard, follow the displayed steps, clicking Next to move to each step until you reach a Setup Complete message.

The final step of the Setup Wizard

Disable in My Account

We added this setting in WHMCS 8.13.

To disable user activity tracking for an admin’s account:

1. Go to My Account.

Go to Account () > My Account.

2. Uncheck Analytics Tracking.

At the bottom of the page, uncheck Analytics Tracking.

If Analytics Tracking is already disabled, WHMCS is not collecting user activity data for your admin account.

3. Save changes.

Click Save Changes.

Disable in General Settings

This setting only appears in WHMCS 8.12.

To disable user activity tracking in General Settings:

1. Go to the Other tab.

Go to Configuration () > System Settings > General Settings and select the Other tab.

The Other tab in General Settings

2. Uncheck Analytics Tracking.

At the bottom of the tab, uncheck Analytics Tracking.

If Analytics Tracking is already disabled, WHMCS is not collecting user activity data.

3. Save changes.

Click Save Changes.

analytics

Last modified: 2025 April 7