Troubleshooting the Support System

Problems in the support ticket system and its related features can prevent email replies from importing properly and cause other disruptions.


Email Piping

Email piping automatically imports email replies that a support department email address receives into the corresponding support ticket.


Spam Control

Spam control filters in WHMCS reduce the amount of spam that you receive in your ticket system by blocking emails, keywords, and phrases.








Remove Quoted Email Replies

Customize the text strings that email piping and importing use to detect quoted email replies, preventing cluttered support tickets.