WHMCS's automation can perform many actions to help you handle tickets. You can add scheduled actions to individual support tickets, configure escalation rules for support departments, or automate closures for inactive tickets.
Ticket statuses allow you to better organize your workflow in WHMCS. You can use the default ticket statuses or customize your own.
WHMCS's automation settings determine when the system cron runs, whether to perform certain tasks, and the details for running each task.
The Support tab allows you to configure settings for the support ticket system.
When you set up your WHMCS installation, you must set up the system cron. The system cron controls all of WHMCS's automation.
The Tickets tab in the Client Profile lists all of a client's support ticket history.