Troubleshooting the Support System

Problems in the support ticket system and its related features can prevent email replies from importing properly and cause other disruptions.


Email Importing

Email importing retrieves customers' email replies to support tickets. You can use POP3, IMAP, Google®, or Microsoft® for email importing.


Sign-In Integrations

Sign-in integrations allow customers to connect with our supported platforms — Facebook®, Google®, or X™ (formerly Twitter™) — to quickly sign up or log in to WHMCS.


Add a Social Media Panel

Add a panel to the sidebar. This example adds panel of social media profile links to the sidebar menu on every page of the Client Area.


Enable Default Captchas

WHMCS's default captcha option displays an image with six characters on a striped background. This option does not require additional configuration or an additional account with a captcha service.


Enable reCAPTCHA v3

Enable reCAPTCHA v3 as your captcha type in WHMCS. reCAPTCHA v3 is an invisible captcha type that can help you prevent bots from placing orders, creating accounts, or logging in to your Client Area or Admin Area. Before enabling reCAPTCHA v3 in WHMCS, you must configure it in your Google® account.


Mail Providers

You can choose from several supported mail providers for your WHMCS installation.