Problems in the support ticket system and its related features can prevent email replies from importing properly and cause other disruptions.
Live Chat lets you chat with customers and access customer information. Chat transcripts become support tickets after the chat ends.
Troubleshoot and resolve issues with admins missing support email notifications.
The Support tab in General Settings allows you to configure settings for the support ticket system. You can choose your ticket number mask format, alter how departments display to clients, enable knowledgebase article suggestions during ticket creation, and more.