support-departments

Add or Edit an Admin

Add an admin account for each staff member. You can customize their admin roles, permissions, and assigned departments.

Custom Fields

Custom fields collect additional information from or about your clients. You can set them as admin-only or make them visible to clients.

Disable Client Ticket Closure

You can stop clients from being able to close support tickets on a per-ticket or per-department basis.

Email Loop Errors

Troubleshoot and resolve The system blocked a potential email loop. (WHMCS 8.4 and later) or Blocked Potential Email Loop (WHMCS 8.3 and earlier) errors.

Unregistered Address Errors

Troubleshoot and resolve The sender's email address is not registered. (WHMCS 8.4 and later) or Unregistered Email Address (WHMCS 8.3 and earlier) errors.