Add a Support Department

Add support departments to your WHMCS installation. The first step when customers submit a support ticket is selecting a department.

Add an Admin

Add an admin account for each of your staff members. You can choose to set their credentials for the new admin or, in WHMCS 8.12 and later, you can send an invitation link.

Custom Fields

Custom fields collect additional information from or about your clients. You can set them as admin-only or make them visible to clients.


Edit an Admin

Edit an existing admin. You can change their admin roles, permissions, and assigned departments.

Email Loop Errors

Troubleshoot and resolve The system blocked a potential email loop. (WHMCS 8.4 and later) or Blocked Potential Email Loop (WHMCS 8.3 and earlier) errors.

Unregistered Address Errors

Troubleshoot and resolve The sender's email address is not registered. (WHMCS 8.4 and later) or Unregistered Email Address (WHMCS 8.3 and earlier) errors.