WHMCS includes a full-featured ticket desk for your clients, including announcements, downloads, a knowledgebase, and a ticketing system.
Problems in the support ticket system and its related features can prevent email replies from importing properly and cause other disruptions.
Support departments help you categorize and assign tickets. The first step when customers submit a support ticket is selecting a department.
Email importing retrieves customers' email replies to support tickets. You can use POP3, IMAP, Google®, or Microsoft® for email importing.
Email piping automatically imports email replies that a support department email address receives into the corresponding support ticket.
Support tickets provide an easy way to handle one-on-one communications with your clients using WHMCS's fully-featured ticket desk.
WHMCS's automation can perform many actions to help you handle tickets. You can add scheduled actions to individual support tickets, configure escalation rules for support departments, or automate closures for inactive tickets.