Escalation rules automatically update a support ticket's details, send automatic replies, or email your staff according to your criteria.
Predefined replies let your staff give quick answers to common questions in support tickets and provide information more consistently.
Spam control filters in WHMCS reduce the amount of spam that you receive in your ticket system by blocking emails, keywords, and phrases.
WHMCS includes all of the tools you need to create a custom knowledgebase for your company. Customers can view this in the Client Area.
Set up predefined replies in your ticket system. Predefined replies help your staff members quickly answer questions about common issues.
Add support departments to your WHMCS installation. The first step when customers submit a support ticket is selecting a department.
Troubleshoot and resolve Argument 7 passed to processPoppedTicket() errors.