Troubleshoot and resolve failures when attempting to upload files to a support ticket.
Custom fields collect additional information from or about your clients. You can set them as admin-only or make them visible to clients.
Troubleshoot and resolve Access Denied - You are not assigned to any ticket departments errors.
You can stop clients from being able to close support tickets on a per-ticket or per-department basis.
Downloads can include product user manuals or relevant software utilities. They can be products you sell, like custom themes for websites, or materials related to support or customer service needs.
Troubleshoot and resolve The system blocked a potential email loop. (WHMCS 8.4 and later) or Blocked Potential Email Loop (WHMCS 8.3 and earlier) errors.
Enable real-time article suggestions as your customers create support tickets. As a user enters a message for submission as a support ticket, WHMCS can display relevant articles that match keywords in the submission text.