Customize the text strings that email piping and importing use to detect quoted email replies, preventing cluttered support tickets.
You can schedule automated actions for an individual support ticket. This allows you to provide enhanced customer service by adding replies, sending admin notifications, and performing other actions on a scheduled date or after a set amount of time.
Set up email importing using POP3 or IMAP with a Google® email account. WHMCS will import the email replies from this account into the correct support tickets.
Set up email importing with OAuth2 using Google®. Email importing with Google using this method includes additional security benefits with OAuth2 authentication.
Set up email importing using OAuth2 and Microsoft Entra® ID (formerly Azure Active Directory). Email importing with Microsoft includes additional security benefits with OAuth2 authentication.
Set up email piping using a cPanel email forwarder to pipe email replies into a file. WHMCS retrieves email replies from this file.
The Support tab in General Settings allows you to configure settings for the support ticket system. You can choose your ticket number mask format, alter how departments display to clients, enable knowledgebase article suggestions during ticket creation, and more.