Set up email importing using POP3 or IMAP with a Google® email account. WHMCS will import the email replies from this account into the correct support tickets.
Set up email importing with OAuth2 using Google®. Email importing with Google using this method includes additional security benefits with OAuth2 authentication.
Set up email importing using OAuth2 and Microsoft Entra® ID (formerly Azure Active Directory). Email importing with Microsoft includes additional security benefits with OAuth2 authentication.
Set up email piping using a cPanel email forwarder to pipe email replies into a file. WHMCS retrieves email replies from this file.
The Support tab allows you to configure settings for the support ticket system.
Troubleshoot and resolve timezone-related automation issues, like incorrect timestamps or cron frequency warnings.
Troubleshoot and resolve The system could not find the ticket ID. (WHMCS 8.4 and later) or Ticket ID Not Found (WHMCS 8.3 and earlier) errors.