Troubleshooting the Support System

Problems in the support ticket system and its related features can prevent email replies from importing properly and cause other disruptions.

Troubleshooting the System Cron

If the system cron configuration is incorrect or it encounters problems when running, you may see problems with automation throughout WHMCS.

System Cron

When you set up your WHMCS installation, you must set up the system cron. The system cron controls all of WHMCS's automation.

System Health

Use System Health to view your system environment status and quickly find and address issues.

System Timezone Issues

Troubleshoot and resolve timezone-related automation issues, like incorrect timestamps or cron frequency warnings.