Problem #

WHMCS displays one of the error messages below when it detects a conflict between your settings and the admin directory path that you are trying to access:

You are attempting to access the admin area via a directory that is not configured.

or

You are attempting to access the admin area via a directory that is different from the one configured.

or

You are attempting to access the admin area via a custom directory, but we have detected the presence of a default "admin" directory too.

or

The request path cannot be resolved.

Cause #

These errors appear due to the following issues:

• You are attempting to access the wrong directory.
• The $customadminpath line does not appear or is invalid in the WHMCS configuration.php file.
• A recent update uploaded files to the default admin directory. As a result, the files in your custom admin directory may not be up-to-date.

Solution #

There are multiple ways to resolve this issue, depending on the cause:

Check the Directory Path #

Make certain that you are attempting to access the correct directory.

Update the configuration.php File #

Update the configuration.php file with the correct path, and make certain to use it when accessing the Admin Area.

Verify Recent Update Files #

If you have performed an update recently:

1. Make certain that you uploaded all of the latest files to your custom admin directory.
2. Delete the default admin directory and its contents.

Revert the Admin Directory Name #

If you continue to see the error message, revert your admin directory name to admin in order to regain access. Then, contact our support team for assistance.

Last modified: 2025 October 17