Admin Directory Errors

Problem

WHMCS displays one of the error messages below when it detects a conflict between your settings and the admin directory path that you are trying to access:

You are attempting to access the admin area via a directory that is not configured.

or

You are attempting to access the admin area via a directory that is different from the one configured.

or

You are attempting to access the admin area via a custom directory, but we have detected the presence of a default "admin" directory too.

or

The request path cannot be resolved.

Cause

These errors appear due to the following issues:

  • The $customadminpath line does not appear or is invalid in the WHMCS configuration.php file.
  • You are attempting to access the wrong directory.
  • A recent update uploaded files to the default admin directory. As a result, the files in your custom admin directory may not be up-to-date.

Solution

Update the configuration.php file with the correct path, and make certain to use it when accessing the Admin Area.

Make certain that this path does not conflict with a reserved system name, like login. If it does, choose a different custom name.

If you have performed an update recently:

  1. Make certain that you uploaded all of the latest files to your custom admin directory.
  2. Delete the default admin directory and its contents.

If you continue to see the error message, revert your admin directory name to admin in order to regain access. Then, contact our support team for assistance.

Last modified: June 11, 2024