System URL Mismatch Errors

Problem

You see an error or experience system URL-related issues.

For example, you might see the following error:

An error occurred while communicating with the server. Please try again

Cause

The URL that you are using to access WHMCS does not match the WHMCS System URL setting.

Solution

To resolve this issue, make certain that you are accessing WHMCS with the exact URL in the WHMCS System URL setting in the General tab at Configuration () > System Setup > General Settings.

For steps to update the WHMCS System URL setting, see Update the System URL.

Last modified: June 5, 2024