cPanel License Configurable Option Errors

Problem

While working with the cPanel Licensing addon module, you see the following error:

You cannot assign a license to this service as the product to which it is assigned does not have a configurable option for a cPanel license

Cause

This error indicates that you attempted to assign a cPanel license to a service that does not include the required configurable options. Because of this, there is no pricing configuration for the license to use.

Solution

To resolve this issue:

  1. Find the service in the client’s profile’s Products/Services tab.
  2. Check whether the cPanel Licenses configurable option appears. If it does not:
    1. Go to Configuration () > System Settings > Configurable Options.
    2. Click Edit for the cPanel Licensing option group.
    3. Select all of the applicable products that will offer a cPanel license option. Make certain to select the product that is currently returning the error.
    4. Click Save Changes.
  3. Select the desired cPanel license tier.
  4. Click Save Changes.
  5. Click Assign or Link again.
troubleshooting troubleshooting-article addon-modules cpanel-licensing configurable-options

Last modified: January 14, 2025