Problem #

While working with the cPanel Licensing addon module, you see the following error:

A license was deactivated on the same IP last month before billing could occur

Cause #

This message indicates that the previous cPanel license for the service’s IP address accrued usage but deactivated before billing could occur within Manage2.

Solution #

You can review the list at Addons > cPanel Licensing to find each license’s current associated service in WHMCS. If you click Assign again, the system will remove the current assignment and assign it to the current service.

Last modified: June 14, 2024