Problem #

While working with the Software Licensing addon module, you see the following error:

Remote Check Failed

Cause #

This error indicates a connection problem between the user’s server and the end client’s server.

Troubleshooting #

To troubleshoot this, begin by providing the user with a cURL test script that attempts to connect to your WHMCS installation. Run it on their server and correct any detected issues.

If problems persist, check the SSL configuration on the user’s server. You could potentially add the following lines to your license check code:

curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, false);

Last modified: November 12, 2024