Problem #

You may see an unexpected connection error while attempting to log in to Live Chat.

Cause #

During login, connection errors typically indicate misconfigured file or folder permissions.

Solution #

Check the file and folder permissions for Live Chat’s files on your server and correct any issues. For example, the permissions setting for the /modules/livehelp/xml/WebService.php file’s permissions setting should be 644 on most installations.

• suPHP and PHP suEXEC require more restriction. If you use DSO as your PHP handler, you must use 644 permissions.
• Limit access to only the account that owns the web server process. Make sure that no other system or user accounts can read your configuration file or modify any WHMCS-related files.

If the issue persists, enable your browser network console and examine the response for more information.

Last modified: June 14, 2024