Live Chat Display Issues


You may encounter display issues like blank chat windows or nonfunctional buttons in Live Chat, or you may see the following error:

The requested content cannot be loaded. Please try again later.


This typically indicates that the system cannot create the required template cache.


To resolve these issues, make certain that the /modules/livehelp/templates_c/ directory exists and is writeable.

We recommend that you try the following permissions in this order: 755, 775, and 777.

Last modified: May 28, 2024