Live Chat Display Issues

Problem

You may encounter display issues like blank chat windows or nonfunctional buttons in Live Chat, or you may see the following error:

The requested content cannot be loaded. Please try again later.

Cause

This typically indicates that the system cannot create the required template cache.

Solution

To resolve these issues, make certain that the /modules/livehelp/templates_c/ directory exists and is writeable.

We recommend that you try the following permissions in this order: 755, 775, and 777.

Last modified: May 28, 2024