Invalid Details Errors

Problem

You see the following error while attempting to authenticate with WHMCS using Facebook®, Google®, or Twitter™ Sign-In Integrations:

Invalid details not saved. Please verify your details and try again.

Cause

This error message indicates one of the following problems:

  • Your Facebook, Google, or Twitter API credentials are invalid.
  • Your Twitter callback URL is invalid.
  • There is a problem in your Authorized JavaScript Origins configuration.

Solution

Check your API key and secret and, if you are using Twitter, your callback URL, and then try again.

You may also wish to check your Authorized JavaScript Origins configuration. The entered value must match the WHMCS System URL value at Configuration () > System Settings > General Settings without the WHMCS installation directory and trailing slash. For example, if WHMCS System URL is https://example.com/whmcs/, you must use https://example.com.

troubleshooting troubleshooting-article facebook-sign-in google-sign-in twitter-sign-in

Last modified: 2025 April 2