Cron Frequency Warnings

Problem

You see a warning message stating that the system cron has not run within the past two hours.

This warning displays at Utilities > Automation Status.

Cause

To automate tasks, WHMCS requires the regular and frequent invocation of the cron.php file using a cron job. However, this is not occurring on your system.

Troubleshooting

To determine the cause, check whether the system cron is properly configured.

If the system cron configuration is correct, there may be a problem with your system’s timezone settings. For steps, see System Timezone Issues.

Solution

If the cron job is not properly configured, ensure that the cron job on your server runs the cron.php file at least once per hour. The recommended frequency is every 5 minutes.

For steps, see Configure the System Cron Job.
troubleshooting system-cron automation timezone

Last modified: October 30, 2024