Problem #

You see the following errors while using HEXONET for domain registrations:

Disconnected
Authorization Failed

Cause #

These errors can indicate many different problems with connecting to and authenticating with HEXONET:

Invalid HEXONET Credentials in WHMCS #

Check to ensure that your HEXONET credentials are correctly configured at Configuration () > System Settings > Domain Registrars.

Two-Factor Authentication #

Check whether you have enabled two-factor authentication (2FA) in your HEXONET account. 2FA can prevent WHMCS from connecting successfully.

Solution #

To resolve 2FA-related problems, disable two-factor authentication in your HEXONET account or create a restricted user role and new user that WHMCS will use to connect to HEXONET’s API.

IP Address Restriction Settings #

Check whether you have enabled any IP address restriction settings in your HEXONET account.

Server Firewall #

Check whether you have whitelisted ports 80 and 443 in your server firewall.

Test Environment #

You may be connecting to the test environment using your HEXONET production account or connecting to the production environment using your test account. The HEXONET OTE API uses a different set of login credentials than the production environment.

Last modified: January 22, 2025