No Nameservers Are Defined Errors

Problem

When attempting to register or transfer a domain name, you see the following error message:

No nameservers are defined for the server this domain is assigned to

Cause

If you see this error, the service’s assigned server does not have any defined nameservers. Successfully processing a domain registration or transfer requires primary and secondary nameservers.

When a domain registration or transfer relates to a hosting service, the system passes the nameservers from the server record to the domain registrar.

Whether the registration or transfer and a hosting service relate depends on whether:

  • The order contains both a domain and a shared hosting or reseller hosting product.
  • The domain matches the Domain value on a shared hosting or reseller hosting service for the same client.

Solution

To resolve this, edit the server record in the WHMCS Admin Area:

  1. Go to Configuration () > System Settings > Servers.
  2. Click Edit for your server.
  3. Enter a Primary Nameserver and Secondary Nameservers.
  4. Click Save Changes.
  5. Repeat this process for each server record.
  6. Reattempt the domain registration.
troubleshooting nameservers domain-registration domain-transfers

Last modified: November 12, 2024