Problem
You see the following error:
The following recipients failed
Cause
This error is often due to a misaddressed email.
Solution
Ensure that all of the following locations use valid email addresses:
- The client’s Profile tab.
- The client’s Contacts tab.
BCC
messages in the Mail tab at Configuration () > System Settings > General Settings.Copy To
when you edit a template at Configuration () > System Settings > Email Templates.- All admins at Configuration () > System Settings > Administrator Users
Check for blank spaces or punctuation before or after an email address in all the above locations.
Last modified: September 23, 2024