Problem #

You see the following error:

Message Body Empty

Cause #

A syntax error occurred, preventing the email from sending.

Troubleshooting #

Review Configuration () > System Logs at the time of sending for entries that begin with Smarty Error.

This will provide more information on the invalid syntax, which you will need to correct before attempting to send the email again.

Solution #

To resolve this issue:

1. Go to Configuration () > System Settings > Email Templates.
2. Click on the affected email template to edit it.
3. Correct the errors.
4. Click Save Changes.

Last modified: November 12, 2024