Problem #

You see the following error when attempting to send an email fails:

Email Send Aborted By Hook

Cause #

This error indicates that a custom hook has prevented the email from sending.

Troubleshooting #

To troubleshoot this error:

1. Enable Hooks Debug Mode in the Other tab at Configuration () > System Settings > General Settings.
2. Replicate the error again.
3. Disable Hooks Debug Mode.
4. Review the Activity Log at Configuration () > System Logs.
5. Locate the Email Send Aborted By Hook error in the log.

After locating the error, look over the adjacent entries for a series of three lines that look similar to the following:

    Hooks Debug: Hook File Loaded: /path/to/the/hook_file.php
    Hooks Debug: Hook Defined for Point: EmailPreSend - Priority: 1 - Function Name: (anonymous function)
    Hooks Debug: Attempting to load hook file: /path/to/the/hook_file.php

The file in the Hook File Loaded and Attempting to load hook file entries is the hook responsible for the Email Send Aborted By Hook error.

Solution #

Contact the developer of that hook file for more information.

Last modified: November 12, 2024