Problem #

The system is not sending product welcome emails.

Cause #

This is usually due to a problem with account creation, or you may not have configured a welcome email.

Troubleshooting #

To troubleshoot this problem, review the Activity Log at Configuration () > System Logs.

Account Creation Issue #

WHMCS may be encountering an account creation issue involving the product’s provisioning module.

The welcome email sends when the module’s Create command finishes successfully and automatically (the account is created on the server). If this does not succeed, the email will not send.

Syntax Error #

WHMCS cannot send an email if the email template contains a syntax error.

No Module #

Sending welcome emails automatically requires the use of a provisioning module.

If you aren’t using a module (for example, cPanel or Plesk), you can send the welcome email automatically by selecting the Auto Release module.

No Welcome Email #

Make certain that you selected a welcome email to send for the product in the Details tab at Configuration () > System Settings > Products/Services.

Last modified: June 14, 2024