Cancelled Domain Renewal Invoices

Problem

You may encounter a problem in which the system is setting domain renewal invoices to the Cancelled status.

For troubleshooting steps for missing domain renewal invoices, see Missing Domain Renewal Invoices.

Cause

This issue is usually due to one of the following problems:

  • The domain expired and you have set Domain Grace and Redemption Fees to OFF.
  • The client placed a domain renewal order and the system cancelled the unpaid invoices for that domain.

Solution

To resolve this issue, perform the appropriate steps below:

Expired Domain

To allow clients to renew domains during the renewal grace or redemption periods while preserving the status of the renewal invoices as Unpaid, enable Domain Grace and Redemption Fees at Configuration () > System Settings > General Settings in the Domains tab.

To never cancel a domain renewal invoice after the expiration date, set Grace Period Duration and Redemption Period Duration to a high value (for example, 9999).

To review your current grace period settings for individual TLDs, go to Configuration () > System Settings > Domain Pricing and click the gear icon.

Domain Renewal Order

When a client places a domain renewal order from the Client Area, the system will cancel any unpaid renewal invoices for the same domain. If the invoice contains multiple line items, the system will update the invoice to remove the domain renewal item. This prevents clients from paying twice for a domain renewal.

To disable this option:

  1. Go to the Domains tab at Configuration () > System Settings > General Settings.
  2. Uncheck Enable Renewal Orders.
  3. Click Save Changes.

This will prevent clients from placing on-demand domain renewal orders. The client must pay the auto-renewal invoice, which will be the only invoice that the system generates for the domain renewal.

troubleshooting invoices domain-renewals grace-periods redemption-periods

Last modified: October 30, 2024