Instant Issuance Validation Errors

Problem

Instant Issuance fails for a MarketConnect SSL certificate purchase, and you see the following error when you click View Order for the associated order in the Products/Services tab in the client’s profile:

Standard DCV Polling — DigiCert could not validate the Instant Issuance token
This error also indicates that the system used standard DCV polling to complete the process.

Cause

DigiCert™ could not resolve the domain, could not find a required file, or found unexpected contents in a required file.

Solution

These errors also indicate that the system used standard DCV polling to complete the process. You do not need to perform additional actions to install the SSL certificate. However, you may want to check your configuration to prevent future similar failures.

troubleshooting troubleshooting-article digicert

Last modified: January 29, 2025