Problem #

You see the following error for a MarketConnect SSL certificate installation on a cPanel hosting account:

Key Generation Failed: (XID xxxxxx) You do not have the feature “sslmanager”

Cause #

This error indicates that the cPanel hosting account does not have the required SSL/TLS-related permissions.

Solution #

Make certain that you have enabled the SSL/TLS feature in WHM for all cPanel packages that will use SSL automation.

After adding the necessary feature to your cPanel packages, you can retry the automated provisioning again by setting the SSL certificate product back to Pending and clicking Resend Configuration Data.

Last modified: November 12, 2024