Troubleshooting MarketConnect
If you encounter errors or issues while working with MarketConnect services or promotions, see the sections below to start troubleshooting and resolve the issue.
- For more information, see MarketConnect.
- For general steps to troubleshoot problems in WHMCS, see Start Troubleshooting.
General MarketConnect Issues
You may encounter the following common issues:
| Error or Issue | Cause | Next Steps |
Landing pages are not displaying for active MarketConnect products. Instead, you see a 404 Page Not Found error or a different page (for example, the WHMCS index page). | There is a problem with mod_rewrite rules, redirects in the .htaccess file, or your Friendly URLs setting. | MarketConnect 404 Errors |
| MarketConnect service promotions do not automatically display during the order process for applicable services. | You have disabled MarketConnect promotions or the MarketConnect addons are not correctly associated with your products. | Promotion Display Issues |
SSL Certificates
For more information, see SSL Certificates.
You may encounter the following common issues:
| Error or Issue | Cause | Next Steps |
Standard DCV Polling — The Instant Issuance token is not deployable | The server’s control panel could not deploy a certificate using Instant Issuance. | Instant Issuance Deployment Errors |
Standard DCV Polling — The Instant Issuance token could not be acquired | MarketConnect failed to provide an Instant Issuance token. | Instant Issuance Not Acquired Errors |
Standard DCV Polling | Instant Issuance failed due to another unspecified error. | Instant Issuance Unspecified Errors |
Standard DCV Polling — DigiCert could not validate the Instant Issuance token | DigiCert™ could not resolve the domain, could not find a required file, or found unexpected contents in a required file. | Instant Issuance Validation Errors |
Key Generation Failed: (XID xxxxxx) You do not have the feature “sslmanager” | The cPanel hosting account does not have the required SSL/TLS-related permissions. | Key Generation Failed Errors |
| The SSL certificates that you sell through WHMCS MarketConnect are not successfully provisioning. | This issue may be due to the product’s module configuration or the order configuration. | SSL Provisioning Issues |
Last modified: 2025 January 29