Troubleshooting MarketConnect

If you encounter errors or issues while working with MarketConnect services or promotions, see the sections below to start troubleshooting and resolve the issue.

For more information, see MarketConnect.

Display Issues

You may encounter the following common issues:

Error or IssueExplanationNext Steps
Landing pages are not displaying for activated products.
or
You see a 404 Page Not Found error.
or
A different page displays.
This issue is typically due to mod_rewrite rules or redirects outside of WHMCS.MarketConnect 404 Errors
MarketConnect promotions do not automatically display during the order process for applicable services.The two most common causes of this issue are that you have disabled MarketConnect promotions or that the MarketConnect addons are not correctly associated with your products.Promotion Display Issues

SSL Certificates

For more information, see SSL Certificates.

You may encounter the following common issues:

Error or IssueExplanationNext Steps
The system is not successfully provisioning and installing SSL certificate purchases.This issue is usually due to a problem in the MarketConnect product configuration or the client’s order configuration.SSL Provisioning Issues

Last modified: June 11, 2024