Troubleshooting Orders
If you encounter errors or issues while working with orders or fraud checks, see the sections below to start troubleshooting and resolve the issue.
- For more information, see Order Management.
- For general steps to troubleshoot problems in WHMCS, see Start Troubleshooting.
Orders
You may encounter the following common issues:
| Error or Issue | Cause | Next Steps |
Order xxxxxxx is not a pending, declined or cancelled order and cannot be processed | You enabled Process Immediately in your OpenSRS account. | OpenSRS Order Errors |
Fraud Protection
For more information, see Fraud Protection.
Maxmind
For more information, see Maxmind.
You may encounter the following common issues:
| Error or Issue | Cause | Next Steps |
INVALID_LICENSE_KEY | The license key in your MaxMind configuration is invalid. | MaxMind License Key Errors |
LICENSE_REQUIRED | You have not entered a license key in your MaxMind configuration. | MaxMind License Required Errors |
MAX_REQUESTS_REACHED | You have run out of MinFraud queries on your MaxMind account. | MaxMind Request Errors |
USER_ID_REQUIRED | You have not provided a MaxMind user ID in your MaxMind configuration. | MaxMind User ID Errors |
Last modified: 2025 March 27