Problem #

You see the following error at Billing > Gateway Log while using the GoCardless payment gateway module:

Access token not active

Cause #

You attempted to connect to GoCardless using multiple WHMCS installations. You can only connect each GoCardless account to a single WHMCS installation at a time.

Solution #

To resolve this error, reconnect WHMCS to GoCardless by reconfiguring callbacks.

Last modified: February 6, 2025