Problem #

You see the following error while using a PayPal® payment gateway module:

Referenced transaction or order is too old

Cause #

PayPal® applies a time limit for repeating against a transaction. This error will appear starting 24 months after the original payment.

Solution #

To resolve this, the client must log in and submit payment manually. This will generate a new transaction that allows repeated payments. Whenever a client pays manually via the Client Area, the system stores it as the most recent transaction to make further repeats against.

The standard Credit Card Payment Declined email template will send to a client when the capture fails due to the expired reference transaction.

Last modified: January 30, 2025