Problem #

You see the following error when attempting to create a credit card payment method via the Admin Area or Client Area using the PayFlow Pro or PayPal Pro Reference Payments payment gateway modules:

Details could not be saved. Remote storage failed

Cause #

Due to restrictions in PayFlow’s Reference Payment features, PayFlow Pro and PayPal Pro Reference Payments do not support remote updating, storage, or deletion of card details.

Solution #

Clients can specify a new card by viewing an invoice in the Client Area, clicking Pay Now, selecting a new credit card, and providing the card’s details.

Last modified: February 6, 2025