Problem #

You see the following error at Billing > Gateway Log while using the Stripe™ payment gateway module:

No Stripe Customer Details Found

Cause #

The client does not have a payment method in WHMCS. You can confirm this in the Pay Methods section of the client’s profile’s Summary tab.

Solution #

Ask the client to log in to the Client Area, go to the unpaid invoice, and click Pay Now to make a payment via Stripe. This will create a payment method to use for future automatic payments.

Last modified: 2025 March 25