Problem #

You see the following error for a failed payment attempt at Billing > Gateway Log while using the Stripe™ payment gateway module:

You must provide a value for 'cvc'

Cause #

The customer is in a European country or has a European billing address. Stripe’s API requires that they make at least one manual payment.

Solution #

To resolve this issue, ask the client to log in to the Client Area, go to the unpaid invoice, and click Pay Now to make a payment via Stripe.

When you do this, the system displays the following data:

cvc
usually required
Card security code. Highly recommended to always include this value, but it's only required for accounts based in European countries.

After the customer makes a manual payment, the system adds them to Stripe and any future attempts (automatic or manual) will work normally.

Last modified: 2025 March 25