Unexplained Declines and Failures

Problem

When you attempt to process payment, a payment gateway declines the credit card or returns a failure.

Cause

There are many potential causes for this issue. You will need to perform additional troubleshooting steps.

Troubleshooting

Check Billing > Gateway Log for your payment gateway’s returned response. This should indicate the problem.

Then, look up the error codes in your payment gateway’s documentation or contact their support team.

Last modified: May 31, 2024