Group Already Exists Errors

Problem

While provisioning an account on a cPanel & WHM server using the cPanel module, you see the following error:

Sorry, a group for that username already exists

Cause

An account with this username already exists on the server. This error can occur on shared servers if another reseller has an account with this username.

Solution

Change the hosting account’s username and run the Create command again.

Last modified: May 29, 2024