Missing WHM Packages

Problem

The Package menu in the Module Settings tab does not include all of the packages that are available on your cPanel & WHM server.

Cause

The WHM API only returns packages that you can provision for that reseller’s WHM account. Packages may not display in this list if their use would exceed the reseller’s quotas on their WHM account.

Troubleshooting

To confirm this:

  1. In WHM, go to Account Functions » Create a New Account.
  2. Select the desired package from Choose a Package.

The package name will display with a Cannot use due to limits error. This confirms the issue.

Solution

You can use two methods to resolve this issue:

  • Ensure that the WHM account has sufficient resources to provision the desired WHM package.
  • Enable overselling on the reseller account. This requires root access.
troubleshooting cpanel

Last modified: October 29, 2024