Package Permission Errors


While provisioning an account on a cPanel & WHM server using the cPanel module, you see the following error:

You do not have permission to use Selected Package


The package name in WHMCS does not exactly match the package name in WHM.


Correct the entered package name.

To do this:

  1. Go to the Module Settings tab for the relevant product at Configuration () > System Settings > Products/Services.
  2. Make certain that the set package name matches the name exactly as it appears in WHM. This should use the username_packagename format.

Last modified: June 11, 2024