Email Not Found Errors

Problem

While provisioning an account on a Plesk server using the Plesk module, you see one of the following error messages:

1013 - Error message: Customer with email '[email protected]' is not found in panel

or

1013 - Error message: Customer with external id 'xxxxxxxx' is not found in panel

Cause

There are two potential causes of this error message:

Incorrect product type

The product type is set incorrectly in WHMCS (for example, a reseller plan is configured as a shared hosting product in WHMCS).

Solution

To resolve this:

  1. Log in to WHMCS Admin Area.
  2. Go to Configuration () > System Settings > Products/Services.
  3. Set Product Type to Shared Hosting or Reseller Hosting to match the Plesk plan type.
  4. Click Save Changes.

Missing data from a table inside Plesk

If the error persists, the cause is likely missing data from a table in Plesk.

Solution

For steps to resolve this issue, see Plesk’s Documentation.

Last modified: June 5, 2024