www Does Not Work

Problem

The www subdomain does not function on hosting accounts on a Plesk server.

Cause

This happens due to the default DNS settings on a Plesk server and the requirement to check a box when creating an account to enable it.

Solution

To resolve the issue:

  1. Log in to Plesk.
  2. Click Server.
  3. Click DNS Settings.
  4. Click Add New Record.
  5. Choose CNAME under the record type.
  6. Enter www in Enter Domain Name.
  7. Enter <domain> in Enter Canonical Name.
  8. Click OK to complete the changes.

Last modified: May 28, 2024